FAQs for Prospective Employees at Mystique Venues

What positions are currently available at Mystique Venues?

We regularly have openings for servers, bartenders, hosts (ringmasters), and kitchen staff. Please check our careers page or contact our HR department for the latest opportunities. Magicians - please see the magicians FAQ.

What is the application process like?

You can apply online through our website or in person at our venue. After submitting your application, our HR team will review it and contact you for an initial interview if your qualifications match our needs.

What qualifications or experience do I need to apply?

While specific qualifications vary by position, we generally look for candidates with relevant experience in the hospitality or entertainment industry, strong customer service skills, and a passion for creating memorable guest experiences.

What training programs do you offer for new employees?

We implement a comprehensive hands-on training approach for all new employees, starting with a mandatory working interview. This allows candidates to observe our operations firsthand, study our detailed training manuals, and apply our established methods in real-time under the guidance of experienced team members. This immersive training ensures a thorough understanding of our procedures and standards.

What is the dress code for employees?
Dining Room Dress Code:

• Shoes: All black, non-slip, clean shoes with dark socks. No open-toed shoes.
• Pants & Belts: Black pants with solid black belts. Pants should reach the top of the shoes.
• Shirts: Long sleeve, oxford style, maroon or black dress shirts, cuffed and in good condition, with a matching black or maroon tie.
• Appearance: Clean, well-groomed hair pulled back off the shoulder, neat hands and nails, and facial hair trimmed (no longer than ¼ inch).
• Accessories: Minimal cologne, perfume, make-up, and jewelry. No long earrings or unauthorized buttons; facial piercings must be approved by management.
• Uniforms: Company shirts and seasonal uniforms may be provided or approved by the manager.

Kitchen Dress Code:

• Shoes: Black non-slip work shoes. No tennis shoes.
• Pants: Black or black and white/gray checkered kitchen pants, flame retardant, clean, and well-maintained.
• Shirts: All black chef coats, short or long sleeve, clean and well-maintained. Company uniforms may be provided.
• Appearance: Clean, well-groomed hair, hands, and nails. No artificial nails.
• Accessories: Minimal cologne, perfume, make-up, and jewelry. Hair restraints must be neat and in good taste.

What are the typical working hours?

We are primarily a dinner venue with PM shifts only, but occasionally we have private parties in the morning or special events that utilize our space during the early part of the day. A good rule of thumb is that front-of-house staff start 1-1.5 hours before service, while cooks start 3-4 hours before service or as specified on your schedule.

Do you offer part-time or flexible work schedules?

Yes, we offer both full-time and part-time positions, and we strive to accommodate flexible scheduling where possible to meet the needs of our employees.

What benefits do you offer to employees?

While we do not offer health insurance or paid time off, we do provide generous employee discounts, staff meals, and complimentary tickets to our experiences throughout the year.

Is there room for career growth at Mystique Venues?

As a small company with a limited number of positions, opportunities for advancement may be limited and not always available. While we value initiative and hard work, advancement to roles like manager depends on the current team structure and availability. However, we do offer opportunities for cross-training and location transfers when available.

What is the company culture like at Mystique Venues?

We are purveyors of joy. Our dynamic, team-oriented culture focuses on delivering exceptional guest experiences with creativity, professionalism, and a positive work environment. We are not a high-volume restaurant and rarely "in the weeds." Our systematic approach allows us to anticipate guests' needs, providing excellent customer service and a nearly stress-free environment. We transport our guests to another time and place, requiring a caring, guest-oriented staff and collaboration across all departments to make each event exceptional.

How do you handle employee performance evaluations?

We conduct regular performance evaluations to provide feedback, recognize achievements, and identify areas for growth. These evaluations are an opportunity for open dialogue between employees and management.

What measures are in place for employee safety and well-being?

We prioritize the safety and well-being of our employees through comprehensive training and adherence to health and safety regulations. Additionally, we have protocols in place for emergencies and our corporate/HR team is always available to address employee concerns.

Do you offer internships or opportunities for students?

We do not offer internships or opportunities at this time, but feel free to send us an email if you have an idea of how you can benefit our company with one.

How can I contact someone if I have more questions about working at Mystique Venues?

You can reach out to our HR department via email, which can be found on our careers page. We are happy to answer any additional questions you may have.

What makes Mystique Venues a unique place to work?

At Mystique Venues, we take pride in being the largest chain of magic dinner theaters in the world. We offer a unique blend of fine dining and live magic entertainment, creating a dynamic and engaging work environment. Our entire team is part of the performance from beginning to end. Guests don't just come for the magic; they come for the exceptional food and service. Our staff isn't just a team; they are the heart and soul of the magical experiences we create for our guests.